About

InnPro Solutions was founded by Wendy Burgess, in 1995.

With over twenty years of executive experience in the hotel industry, Wendy has:

• Worked at a senior level in virtually every aspect of hotel management
• Connections at executive levels throughout the Canadian hospitality landscape
• Developed and taught a 4th-year university course in revenue management
• Spoken at conferences across Canada on Call Center Management, Yield Management, and Customer Service

A few of Wendy's career achievements and abilities:

• Start-up of a major Toronto hotel
• Significantly improved room revenue and REVPAR for dozens of InnPro clients
• Operational design and implementation of guest recognition programs for Delta Hotels, with success rates in the 99th percentile
• Development of custom yield management programs

Wendy offers significant expertise as both SME (Subject Matter Expert) and instructor. It makes a difference! She combines a wealth of knowledge and experience with high-level teaching skills. InnPro instructors are not speech-makers and orators. They are hands-on, practical coaches who work with participants to instill new learning and bring about lasting behaviour change.