InnPro course participants are immersed in new behaviors. Case studies, spreadsheet models, videos, and games are just a few of the teaching tools used. Participants finish the course with a powerful set of practical tools.
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Coaching & Counseling
Skills
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Objective
To give participants a thorough understanding of the importance of day to day coaching and feedback, and prepare them to develop and practice these skills on the job.
Overview
The course covers:
- The difference between coaching and counseling
- Why employees fall short of expectations
- Giving positive feedback
- Supervising peers
- Side-tracks and how to avoid them
- Attitudes and biases
- Quickie feedback ideas
- Inspiring, encouraging and challenging team members
- How to conduct a counseling session when job performance is taking a downward turn
Included
Participant workbooks, course material and certificates
Target Audience
Managers, supervisors, team leaders Ideal Class Size: 10-12 participants
Modular or one-day format