InnPro course participants are immersed in new behaviors. Case studies, spreadsheet models, videos, and games are just a few of the teaching tools used. Participants finish the course with a powerful set of practical tools.
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Objective
To deliver the basic principles and practices of revenue management to front office agents.
Overview
A set of practical techniques to increase hotel revenue and guest satisfaction ratings for your hotel, for use in day to day situations. Participants are given:- Greater confidence in making sales suggestions to guests
- A list of questions to ask guests to help determine needs
- Tips to read and anticipate guest needs
- Scripted examples to respond to guest rate queries
- An understanding of the basics of revenue management and how to quote rates
- Tips to upsell without feeling pushy
- The key steps to "walking a guest"
Included
Participant workbooks, course material and certificates
Target Audience
Front Office Guest Service / Sales Agents Ideal Class Size: 10-12 participants
1 Day Program