About

InnPro Solutions was founded by Wendy Burgess, in 1995.

With over twenty years of executive experience in the hotel industry, Wendy has:

• Worked at a senior level in virtually every aspect of hotel management
• Connections at executive levels throughout the Canadian hospitality landscape
• Developed and taught a 4th-year university course in revenue management
• Spoken at conferences across Canada on Call Center Management, Yield Management, and Customer Service

A few of Wendy's career achievements and abilities:

• Start-up of a major Toronto hotel
• Significantly improved room revenue and REVPAR for dozens of InnPro clients
• Operational design and implementation of guest recognition programs for Delta Hotels, with success rates in the 99th percentile
• Development of custom yield management programs

Wendy offers significant expertise as both SME (Subject Matter Expert) and instructor. It makes a difference! She combines a wealth of knowledge and experience with high-level teaching skills. InnPro instructors are not speech-makers and orators. They are hands-on, practical coaches who work with participants to instill new learning and bring about lasting behaviour change.

 

While we work most often with hotels, hospitality providers, retirement homes, and call centers, we are asked to help in any industry where customer service, sales skills, revenue management and business processes are critical to success. We've worked with airports, realties, energy providers, and more - check our testimonials page to see the whole range.