Clients (Partial List)
| Algoma Water Tower Inn | Metro Toronto Convention Center |
| All Canadian Self-Storage | National Trust |
| Banff Caribou Properties | NAV Canada |
| Banff Park Lodge | One King West - Hotel and Residence |
| Best Western Belleville | Origin Retirement Communities |
| Centennial Hotels | Pacrim Development Inc. |
| Coast Hotels & Resorts | Radisson |
| Coca Cola Bottlers (Ireland) | Ramada Canada |
| Days Inn | Ritz-Carlton |
| Delta Hotels | Rodd Hotels and Resorts |
| Diversicare | Royal Meridian King Edward Hotel |
| Enbridge Home Services | Scotiabank |
| Fairmont Hotels & Resorts | Specialty Care/Specialty Living |
| Fortis Hospitality | The Medcan Clinic |
| Grande Prairie Inn | The Old Mill Inn & Spa |
| Golf PEI | The Waterside Inn |
| Granite Club | Tourism Industry Association of NB |
| Groupe Germain Hotels | Tourism PEI |
| Great West Life Realty Advisors | Unilever Foods |
| Greater Fredericton Airport Authority | Vertica Resident Services (Apartments) |
| Hearthstone Communities Services Ltd. | Vintage Hotels |
| Hospitality Newfoundland & Labrador | Westin Hotels and Resorts |
| Marriott International | Westmont Hospitality Group |
| Metropolitan Hotels | White Oaks Conference Resort |
Client Testimonials Participant Testimonials
InnPro understands and delivers the revenue tools that employees at all levels need. InnPro workshops are well-prepared, and based upon substantial research and experience. Wendy is able to grasp a company's strategic direction and translate it for easy understanding and delivery in a training program.
Warren Markwart
Vice-President, Revenue Management
Fairmont Hotels and Resorts
Without exception, all 12 of our locations in Atlantic Canada experienced growth, at an average rate of 8-12%. Wendy's instruction was relevant to the hotel industry, her classes were participatory, and she made the learning fun!
We attribute our excellent year at Rodd Hotels to our Yield Management courses with InnPro.
Kim Green
Vice-President, Sales and Marketing
Rodd Hotels and Resorts
Working with Wendy and InnPro proved to be a very good decision for us.
Wendy was able to quickly assimilate the key training needs through consultation, and then provide a training session that was relevant and valuable. The response to the training was very positive, and I am seeing the lessons and suggestions being applied.
We would not hesitate to utilize InnPro Solutions for future sessions.
Glen Cowan
Industry Marketer/Divisional Trainer
Unilever Foodsolutions
Diversicare Canada Management Services Inc. has had the pleasure of having Wendy Burgess and InnPro Solutions conduct a Sales Training Workshop for approximately 50 marketing managers that work in retirement residences and long term care facilities across Ontario.
Wendy did a lot of work prepping for the sales training on key topics that the marketing managers wanted assistance with and techniques that would enhance the sales process.
Wendy did an excellent job facilitating the workshop and the evaluations were outstanding in all areas.
I would recommend Wendy Burgess and InnPro Solutions to any company looking at training needs to enhance their business.
Sandra J. Gormandy
Administrator
Diversicare Canada Management Services Inc.
We were delighted with the service and support from InnPro in setting up our worldwide reservation center in Fredericton, NB. InnPro played a vital role in coordinating the needs of the Canadian region and the US based reservation department. The center has been operating extremely efficiently and cost effectively, a leader in the Marriott system within six months of start-up.
Simon Cooper
President
Marriott Canada
Thank you for making our Human Resources Conference a success. We have received all of the evaluations and without exception, everyone commented on the quality of your presentation, information and alignment of your ideas with our conference theme.
Your information was thought provoking and no doubt will be useful for all our Human Resources initiatives at Delta in North America.
We look forward to partnering with InnPro in future projects and information sharing.
William J. Pallett
Senior Vice President, People Resources & Quality
Delta Hotels & Resorts
The Medcan Clinic is Canda's leading preventive healthcare clinic, located in Toronto. We are dedicated to "keeping busy people healthy" and client service is a major component of what we do. With Wendy's help, we implemented a Client Service Training program in 2007 and trained the whole company. As we grow, we continue to work with Wendy to train all of our new employees. Wendy customized a client service program for medical professionals and it has been very successful and very well received by our staff. Medcan is now working on a new training initiative with Wendy to roll out next year.
Meredith Johnson
Vice President Operations and Client Services, The Medcan Clinic
InnPro brought years of yield management experience to our company and worked as a partner to develop and implement a yield management program that was relevant for the energy services industry.
Carol Dinn
Marketing Manager, Heating & Cooling Services
Enbridge Home Services
"Your Bottom Line" Workshop - Innovative and Leadership Series, TIANB
"This seminar would improve any tourism business by helping them understand what exactly yield management is and how it can increase their profitability. This is definitely a seminar that one can take away and learn to embrace the new ideas taught by Wendy (3 years now!). This program is an excellent opportunity for businesses and well worth the day out of the office it will pay for itself many times over!"
Réal Robichaud,
Executive Director
Tourism Industry Association of New Brunswick
The Revenue Management presentation was excellent. How you managed to cram so much into such a short time....and make it fun at the same time... is truly a marvel.
Leslie Anne Palamar
Vice President Sales and Marketing
Ramada, Franchise Canada Inc.
As project manager and advisor to the implementation team responsible for the opening of our call center in Fredericton, NB, Wendy Burgess of InnPro provided strategic direction, detailed follow-up and hands-on support. Her organization skills, expertise in the hotel and call center industry and ability to coordinate many dynamic variables, including a diverse team of associates and contractors, was vital to the successful opening of the center and its subsequent operations.
Anne Baldaro
General Manager
Marriott Fredericton Regional Worldwide Reservation Center
Over the past 4 years, Innpro has helped improve service levels, productivity and ultimately profitability. I can't imagine that many other companies could produce these wonderful, sustainable results. It is the care and customization put into the training that ensures it hits the spot. Thank you and we look forward to your next program!
Judy Morson
President
ECX Company
I would like to personally thank you for your dedicated commitment to developing an outstanding program for both our front line service team and our Food & Beverage Managers. Your attention to detail and understanding of our operation was of paramount importance to our success. Your continuous follow-up with us after the program has exceeded our expectations.
We have definitely noticed great improvements in our service teams. Each manager is still applying the invaluable coaching skills learned from your seminar. You have definitely been a great part of our success in moving our Food & Beverage team to the next level.
It was a definite challenge and you accomplished it very well. It was a lot of fun and productive working with you. I hope we get an opportunity to work together again in the near future. I would recommend InnPro Solutions Inc. to any company that requires your services.
Walter Cheung
Dining Services Manager
The Granite Club, Toronto, Canada
InnPro Solutions was instrumental in developing a hands-on, hospitality-based, customer service program for our retirement home sector. Wendy worked closely with us to custom-build a program that was suitable for our philosophy and our clientele. The programs were popular with the employees, and have given them the skills not only to deliver great service, but also to teach others to do so.
My only regret is that we did not find InnPro sooner!
Kathy Soboloff
Manager, Operations
Origin Retirement Communities Inc. (now Diversicare/Lifestyles)
This year (2006) we engaged InnPro Solutions to design separate Up-Sell programs for our Front Office, Reservations, Spa and Food & Beverage teams. InnPro Solutions solicited an exceptional amount of detail and gained a thorough understanding of our Company and its needs prior to designing and facilitating these tremendously successful programs.
The feedback from our management team after the training was very impressive. Our department managers immediately saw a difference in our team members and their confidence and ability to deliver exception customer service while maximizing revenues.
All of our team members enjoyed the InnPro Solutions training and were provided with tools and concepts which they have personally benefited from in their jobs. The benefits to Vintage Hotels have been extraordinary.
Anita Caslin
Director of Human Resources
Vintage Hotels
The Cambridge Suites Hotel, Toronto, has had the opportunity to work with Wendy Burgess and InnPro Solutions Inc. over the last several years. We use their excellent training services to train our front office, guest services, reservations and sales staff.
The training programs are always carefully designed to meet not only our strict requirements, but also those needed to maintain a very competitive edge within our industry. The gains made through the implementation of the training designed by InnPro, have proven and resulted in immediate results, in both elevated service standards and profitability for us.
Ms. Burgess is always professional in her approach to our needs and her follow-up is excellent.
We at the Cambridge Suites Hotel, Toronto, highly recommend and endorse the services of InnPro Solutions Inc.
Jannett C. Ionnides
Director of Sales & Marketing
Cambridge Suites Hotel, Toronto
The personalized REZsell program Wendy established certainly benefited all of our Reservations Sales Representatives. The detailed insight into further identifying our guest needs, along with tailoring benefit statements for our guest's on the phone has gone a long way in improving our sales conversion. Wendy offered plenty of opportunity to practice REZSell skills in the workshop and her follow-up process is a testament in itself to the success of the program. I recommend REZsell to any reservations office, and look forward to working with InnPro again in the future.
Wayne Tuck
Rooms Division Manager
Metropolitan Hotel Toronto
This is to confirm InnPro Solutions Inc., has implemented a very successful rate management program for our establishment and has also proceeded with very effective training sessions for our Front Office staff.
InnPro's involvement contributes to the improvement of our daily operations.
Carel M. Folkersma
General Manager
Ritz-Carlton, Kempinski Montreal
If you are in the Hospitality Industry, Rezsell and Guest Service - Above and Beyond are two programs that will put you on a sure path to success! Both programs are completely comprehensive and easy to follow.
You will receive a highly entertaining program that is properly tailored to your needs yet remains cost effective.
Nancy Bailey Brazeau
General Manager
Queen's Landing Inn & Conference Resort
InnPro has worked with our team for four consecutive years designing and facilitating customized training programs in revenue management, service and sales. Our front line employees and management team have benefited greatly, as has our operation and average rate. InnPro goes the extra step to understand the specifics of our market and business and continues to be a valuable resource.
Brian Rhodes
General Manager
Banff Caribou Lodge, Banff Alberta
The feedback from our clients, customer service representatives and the increase in our monthly numbers has been excellent following the InnPro workshops.
All three of our self-storage facilities have shown an average increase in sales of greater than 20%. The program InnPro designed for us not only met the specific needs of our firm and industry but also the sales skill level of our staff. The time spent in the pre-planning (needs analysis) and research phase was critical to the success of the process. This has been evident in much of the feedback that has come in the form of comments such as:
"I now feel more confident in handling difficult situations and customer inquiries. The tools and customer techniques were very helpful in allowing me to become more productive in my job."
"Although I have been involved in 'customer service' for many years - I was able to pick up many new ideas and 'refresh' certain skills that I had let lapse."
We are still using the professional training packages and documentation that you gave us in our internal training sessions. This has helped us greatly as we hold monthly sales and marketing meetings to review the processes and techniques that were presented in our training session.
We look forward to working with InnPro in the future.
Christopher Donald
Co-Founder
Canadian Investment Trust, All Canadian Self-Storage