Training

Your employees will spend the majority of their course time participating. Our hands-on, interactive courses include generous amounts of discussion, drills, role play, skills practice, case studies, videos and learning games.

Many of our clients choose to deliver their own InnPro courses - please contact us for licensing options.

Revenue / Yield Management

• Revenue / Yield Management Techniques
• Advanced Revenue Management
• Rev-UP
• Rev-Dine

Sales

• Consultative Sales Skills - Transforms order-takers into salespeople
• Advanced Sales Force Skills (customized session)
• Rezsell - Sales skills for call center and reservations office agents
• Capture the Sale - Sales skills for front-desk staff who deal with customers face-to-face and on the phone
• Suggestive Selling for Servers - Sales skills for food & beverage servers
• Selling with Style - Four Communication Styles
• Listening Skills
• Presentation Skills

Customer Service

• Exceeding Customer Expectations
• Handling Customer Complaints
• Yes, You are a Salesperson
• Hospitality Service Skills:

1. Hospitality Service Skills for Hotels
2. Hospitality Service Skills for Retirement Homes
3. Hospitality Service Skills for Private Clubs
4. Hospitality Service Skills for Property Management

• Communication Skills
• Active Alert (security-consciousness)

Supervisory / Management

• Leadership Skills and Mentoring
• Stepping Up to Supervisor
• Train the Trainer
• Delegation
• Coaching and Counseling Skills
• Teamwork
• Leadership and Partnership
• Presentation Skills
• Media Training - How to handle Media Interviews and More!

 

While we work most often with hotels, hospitality providers, retirement homes, and call centers, we are asked to help in any industry where customer service, sales skills, revenue management and business processes are critical to success. We've worked with airports, realties, energy providers, and more - check our testimonials page to see the whole range.