InnPro course participants are immersed in new behaviors. Case studies, spreadsheet models, videos, and games are just a few of the teaching tools used. Participants finish the course with a powerful set of practical tools.
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Objective
To help food and beverage servers increase revenue and raise guest satisfaction ratings.
Overview
The theme is "Yes, you are a Salesperson!" and the goal is to teach food and beverage servers to appreciate their role in sales. The course covers:
- Identifying opportunities to sell
- Reading non-verbal clues
- Anticipating needs
- When to back off
- Using sales words; creating a mental picture
- Selling add-ons; upselling; how to make suggestions and recommendations without feeling pushy
- Increasing the size of the average cheque
Participants gain greater confidence in making sales suggestions, and learn
questions that help determine customer needs.
Included
Participant workbooks, course material and certificates
Target Audience
Food and Beverage Servers, Bartenders, Supervisors, Room Service Cashiers Ideal Class Size: 8-14 participants
1/2 Day Module or 1 Day Program