Origin Adult Communities (Now Lifestyles/Diversicare)
"InnPro Solutions was instrumental in developing a hands-on, hospitality-based customer service program for the retirement home sector. Wendy worked closely with us to custom build a program that was suitable for our philosophy and our clientele. The programs were popular with the employees, but also to teach others to do so. My only regret is that we did not find InnPro sooner!"
The Medcan Clinic is Canada's leading preventive healthcare clinic, located in Toronto. We are dedicated to "keeping busy people healthy" and client service is a major component of what we do. With Wendy's help, we implemented a Client Service Training program in 2007 and trained the whole company. As we grow, we continue to work with Wendy to train all of our new employees. Wendy customized a client service program for medical professionals and it has been very successful and very well received by our staff. Medcan is now working on a new training initiative with Wendy to roll out next year.
VP, Operations and Client Services
"Without exception all of our 12 locations throughout Atlantic Canada experienced growth in average rate from 8 - 12%. Wendy's instruction was relevant to the hotel industry, participatory and made classes fun! Rodd Hotels and Resorts attributes our excellent year to Yield Management courses with InnPro."
VP, Sales and Marketing
Rodd Hotels and Resorts
On the "Your Bottom Line" Workshop: "This seminar would improve any tourism business by helping them understand what exactly yield management is and how it can increase their profitability. This is definitely a seminar that one can take away and learn to embrace the new ideas taught by Wendy (3 years now)! This program is an excellent opportunity for businesses and well worth the day out of the office - it will pay for itself many times over!"
Tourism Industry Association of New Brunswick
"I would personally like to thank you (Wendy) for your dedicated commitment to developing an outstanding program for both our front line service team and our Food & Beverage Managers. Your attention to detail and understanding of our operations was of paramount importance to our success. Your continuous follow-up with us after the program has exceed our expectations.
We have definitely noticed great improvements in our service teams. Each manager is still applying the invaluable coaching skills learned from your seminar. You have definitely been a great part of our success in moving our Food and Beverage team to the next level.
It was a definite challenge and you accomplished it very well. It was a lot of fun and productive working with you. I hope we get an opportunity to work together again the near future. I would recommend InnPro Solutions Inc. to any company that requires your services."
Dining Services Manager
The Granite Club - Toronto, Canada
Algoma's Water Tower Inn
All Canadian Self-Storage
Banff Caribou Properties
Banff Park Lodge
Best Western Belleville
Coast Hotels & Resorts
Coca Cola Bottlers (Ireland)
Enbridge Home Services
Fairmont Hotels & Resorts
Grande Prairie Inn
Groupe Germain Hotels
Great West Life Realty Advisors
Greater Fredericton Airport Authority
Hearthstone Communities Services Ltd.
Hospitality Newfoundland & Labrador
Metro Toronto Convention Center
One King West - Hotel and Residence
Origin Retirement Communities
Pacrim Development Inc.
Rodd Hotels and Resorts
Royal Meridian King Edward Hotel
Specialty Care/Specialty Living
The Medcan Clinic
The Old Mill Inn & Spa
The Waterside Inn
Tourism Industry Association of NB
Vertica Resident Services (Apartments)
Westin Hotels and Resorts
Westmont Hospitality Group
White Oaks Conference Resort