About InnPro

InnPro Solutions focuses on real change. We avoid complex theories and jargon, and focus on where the rubber hits the road. Founded by Wendy Burgess in 1995, our style is hands on and practical, delivering lasting results and profitability. InnPro Solutions has worked with leading organizations nation-wide, while specializing in training and consulting services for the hospitality sector. 
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Professionalism

We're quick on the uptake. We absorb large amounts of information - tangible and intangible - rapidly. Project participants often think the InnPro professional is a member of in-house staff.
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Our principal, Wendy Burgess, has worked in senior positions in every major area of hotel operations. Wendy brings real knowledge to every project and training session InnPro undertakes.

Bottom Line Results

Your employees will learn how to increase revenue and provide outstanding service to your customers. Your salespeople will learn to choose the right questions to uncover needs, sell more of the right products and build long term relationships.
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The InnPro learning process builds confidence, motivates the sales team and reduces turnover. The stage is set for ongoing gains in productivity and customer loyalty, and a rewarding upward spiral of satisfyingly improved results.

Wendy Burgess, Principal and Owner

With over twenty years of executive experience in the hotel industry, Wendy has:

• Worked at a senior level in virtually every aspect of hotel management
• Connections at executive levels throughout the Canadian hospitality landscape
• Developed and taught a 4th-year university course in revenue management
• Spoken at conferences across Canada on Call Center Management, Yield Management, and Customer Service​

​A few of Wendy's career achievements and abilities:

• Start-up of a major Toronto hotel
• Significantly improved room revenue and REVPAR for dozens of InnPro clients
• Operational design and implementation of guest recognition programs for Delta Hotels, with success rates in the 99th percentile
• Development of custom yield management programs

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Wendy offers significant expertise as both SME (Subject Matter Expert) and instructor. It makes a difference! She combines a wealth of knowledge and experience with high-level teaching skills. InnPro instructors are not speech-makers and orators. They are hands-on, practical coaches who work with participants to instill new learning and bring about lasting behaviour change.

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