Revenue Management Training
To explore and apply the key concepts of revenue management, including; data analysis, forecasting, strategies and tactics, pricing, group displacement analysis, competitive analysis and much more in order to optimize profitability for your business.
Need overview description
We offer sales courses for all experience levels, and for both inside and outside sellers. Through effective Prospecting, Soliciting, Call control and Closing techniques, build new and existing client relationships and increase the conversion ratio of prospects to tentative to definite in at timely and profitable manner.
Customer Service Training
Excellent service is the cornerstone of any business. In our service workshops we explore guest expectations and needs of your customers. Participants learn to deliver exceptional and memorable service, to increase loyal, repeat customers for your establishment. Service recovery modules are also available. These workshops can be combined with sales modules and are adaptable for all experience levels.
"Mystery shopping" is a proven, highly effective means of improving the telephone skills of reservation and sales agents.
The process is simple. InnPro professional "shoppers" call your agents to evaluate their ability to apply the rules of revenue management and to employ fundamental sales techniques. Email and chat shopping services are also available.
We recommend shop calls 2-4 weeks after any workshop, as well as once every 2-3 months on an ongoing basis. Agents get a remarkable learning boost simply from hearing themselves 'live' on MP3 or tape. The feedback they are given is individualized, professional, and, because it is based on genuine transactions, invaluable.