Consultative Sales Skills
Participants study, view and practice the behaviours of a pro-active, professional, skilled salesperson. This course covers identifying selling opportunities, developing leads, qualifying business potential, networking opportunities, presentation and negotiation skills, closing techniques, and more. Transform order-takers into active, skilled, and strategic salespeople.
Target audience: Sales Manager, Sales Coordinator, Field Sales Representative Ideal Class Size: 10 - 16 participants Length: 2 day Program |
Advanced Sales Skills
This workshop builds upon the skills learned in consultative sales skills with a focus on prospecting, time management, sales force management and results.
Target audience: experienced outside sellers Ideal Class Size: 8 -10 participants Length: 1 -2 days (typically 2 days are split to allow on-the-job application) |
RezSell - Sales Skills for Reservations Agents
This course teaches inbound reservation agents a practical application of sales skills and a powerful bundle of new sales techniques. It starts with basic telephone etiquette, voice impact, and attitude. Participants are then introduced to buyer types, questions to ask callers, benefit statements, overcoming objections, and more. Agents tape themselves during and after the workshop to ensure successful application of course concepts.
Target audience: Inbound Sales Representative, Reservation Agent Ideal Class Size: 10 - 12 participants Length: 1.5 - 2 Day Program |
Capture the Sale - Front Desk Sales Skills
This course transforms front desk order-takers into salespeople. Participants will learn to identify selling opportunities, and progress to determining client needs, reading potential "buyers", key questions to ask, and the power of optimal listening. Using drills and role-play, participants will discover key benefit phrases that sell, upselling techniques, reading walk-ins, handling objections, and how to close and confirm the business.
Target audience: Reservation Manager, Reservation Sales Representative, Front Desk Representative, Inbound Sales Representative Ideal Class Size: 10 - 16 participants Length: 1-2 Day Program |
Selling for Servers - Food and Beverage Sales Skills
This course aims to help food and beverage servers increase revenue and raise guest satisfaction ratings. It teaches servers to think as salespeople and identify opportunities to sell, read non-verbal cues, and anticipate needs, as well as how to make recommendations and suggestions without feeling pushy. Participants gain greater confidence in making sales suggestions and learn questions that help determine customer needs.
Target audience: Food and Beverage Server, Bartender, Supervisor, Room Service Cashier Ideal Class Size: 8 - 14 participants Length: 1/2 - 1 Day Program |
Selling with Style - Four Communication Styles
This is an Innpro favourite, and can be delivered as a standalone module or is often incorporated into other workshops. Participants complete a profile about themselves where they discover their own preferred communication style, and further how to apply this knowledge to successfully enhance customer satisfaction, increase sales and even enhance their own personal relationships.
Target audience: All employees particularly those in sales, service and leadership positions Ideal Class Size: 10-20 Length: 3-4 hours |
Listening Skills
There was a reason we were given one mouth and two ears - listening is a critical skill for any worker at any level. Whether one serves internal or external customers, listening is a skill to be developed and practiced. All aspects of communication are explored, including the "unspoken" or "hidden" messages that can lead to miscommunication and subsequent consequences. It can be delivered as part of other Innpro workshops or at your internal meetings.
Target audience: all employees Ideal Class Size: 10 - 20 Length: 2 hours |
Presentation Skills
You can have the best product, service or idea, but you need to successfully communicate this to others to be successful. Participants will develop confidence and presentation skills for face to face, telephone and web based interactions. Each participant will prepare and deliver a short presentation with constructive feedback from the instructor and other participants.
Target audience: leaders, managers, sales professionals Ideal Class Size: 8 - 10 Length: 1.5 - 2 days (includes Individual participant presentations which can be video taped) |
Everybody Sells
Everybody on your team is a seller but they may not know it! This workshop is designed to uncover the "salesperson" and develop skills that complement their customer service skills. An eye opener and confidence builder.
Target audience: front lines employees, team leaders, supervisors and managers Ideal Class Size: 10 - 16 participants Length: 1 day |